About OAKTREE CASE & these terms
Welcome to OAKTREE CASE, an Australian online retailer of protective phone cases and accessories. This website is operated by Qarluqla Group Pty Ltd, trading as OAKTREE CASE (referred to as “we”, “our” and “us”).
These Terms & Conditions explain the rules that apply when you browse our website, place an order or use our services. By placing an order, you agree to the terms that apply to that purchase, subject always to applicable consumer protection laws.
Our Returns & Warranty Policy, Shipping & Delivery Policy and Privacy Policy provide further information and should be read alongside these terms.
Using this website
You agree to use our website lawfully, provide accurate information where requested and avoid activities that interfere with its security or normal operation. You must not misuse our content, attempt unauthorised access or introduce malicious code.
If you make a purchase, you must be legally capable of entering into that transaction or have the appropriate consent. We may restrict misuse of the website or fraudulent activity to the extent permitted by law.
Product descriptions, fit & protection
We aim to provide accurate product descriptions, images, model compatibility information and specifications. Minor differences in colour or appearance may occur because of displays, photography or product updates.
Phone model selection: Please confirm the exact phone model before ordering. Cases designed for similarly named devices are not necessarily interchangeable. If you are unsure, contact us before checkout.
Waterproof and protective cases: Protection depends on the specific product, its condition, correct installation and adherence to instructions. Where a case is described as waterproof or water-resistant, follow the model-specific installation, sealing, pre-use testing and use instructions. Wear, damage or incorrect assembly can affect protection. Product claims apply only as described for the relevant product; no accessory eliminates every possibility of damage.
Nothing in this section reduces any product representations or guarantees that apply by law.
Placing orders & stock availability
When you submit an order, you should receive an acknowledgement using the email address provided at checkout. We may contact you if additional information is required, an item is unavailable, there is a clear pricing or listing error, or the order cannot reasonably be fulfilled.
If we cannot supply a paid order, we will contact you and offer an appropriate resolution, including a refund where required. We may decline suspected fraudulent orders or unreasonable bulk quantities, subject to applicable law.
To change an order, contact us as soon as possible. Once an order has entered packing or dispatch, changes may no longer be possible.
Prices, payments & promotions
Prices displayed for Australian customers are in Australian dollars (AUD) and include GST where applicable. Delivery charges and any applicable discounts are presented at checkout before you place an order.
Available payment methods are shown at checkout and may be provided by third-party payment services. Where you use services such as PayPal or buy-now-pay-later providers, their own payment terms may also apply.
Promotional offers, discount codes and free-shipping thresholds are subject to the conditions displayed with the offer. Discounts may not be combined unless the checkout permits it. We may update prices and offers for future orders without changing the agreed price of an already accepted order, except as otherwise allowed by law.
Shipping & delivery
OAKTREE CASE products are dispatched from Adelaide, South Australia, using Australia Post or another delivery service identified at checkout. Shipping options, costs and any free-shipping eligibility are shown before payment.
Dispatch windows and delivery timeframes are estimates unless we expressly agree to a guaranteed delivery date. Public holidays, regional destinations, carrier disruptions or unusual demand can affect delivery. We will assist with reasonable enquiries about delayed, lost or misdirected parcels and comply with our legal obligations.
Customers are responsible for checking the shipping address entered at checkout. If you notice an error, please contact us promptly. Additional costs caused by an address error may apply where permitted by law.
Read our Shipping & Delivery PolicyChange-of-mind returns & wrong models
In addition to your legal rights, we offer eligible change-of-mind returns within 30 days of delivery for items that are unused, in their original condition and supplied with original packaging, protective films and accessories. Contact our team with your order number before sending an item back so we can give you return instructions.
For ordinary change-of-mind or wrong-model orders placed by the customer, the customer generally pays return postage. Original shipping fees may not be refundable for voluntary change-of-mind returns, except where required by law. These conditions do not apply to claims where consumer guarantees provide a remedy.
The fastest way to receive the correct case is to place a new order for the right model and return the unused incorrect case to us. Once the returned item is received and inspected, we will process the eligible refund for the incorrect case.
If we sent you the wrong item, contact us so we can arrange an appropriate correction and cover return costs where required. Refunds are issued through the original payment method where possible.
See our full Returns & Warranty PolicyProduct warranty & faulty items
OAKTREE CASE provides a 12-month manufacturer's warranty from the purchase date against defects in materials or workmanship during normal, intended use. Depending on the circumstances, an eligible warranty claim may be resolved by repair or replacement. This voluntary warranty does not limit your Australian Consumer Law rights.
Our voluntary warranty does not ordinarily cover faults caused by accidents, misuse, neglect, incorrect installation, unauthorised modification, failure to follow product instructions or normal wear and tear. These exclusions do not affect rights that apply under law.
To request assistance, email support@oaktreecase.com.au with your order number, a description of the issue and clear photos or video where available. Please keep the item until our support team provides instructions. Where a statutory remedy is due, return-shipping responsibilities are handled as required by law.
Read the warranty and claims processDevice damage & verification of claims
Phone cases are accessories. The fact that a customer owns or has purchased an OAKTREE CASE product does not, by itself, establish that the case was fitted when damage occurred, that it was correctly installed, or that a defect in the case caused the damage.
OAKTREE CASE has no liability for any damage or destruction to your devices that are contained inside the products.
We may request reasonable supporting information to assess a claim, such as an order number, photos of the case and device, a description of the circumstances and any relevant technical assessment. Claims are reviewed individually, and we do not accept responsibility for damage that is not shown to have been caused by a failure of our product or another legally recognised basis of liability.
Important: The statement above is subject to Australian Consumer Law and any other rights or liabilities that cannot lawfully be excluded, including rights to compensation for reasonably foreseeable loss caused by a failure to meet applicable consumer guarantees.
Website content & intellectual property
Unless otherwise indicated, product photography, designs, text, logos and other content on this website are owned by or licensed to OAKTREE CASE and are protected by applicable intellectual property laws. You may browse and use the website for personal shopping purposes.
You must not reproduce, republish or commercially exploit our protected content without permission, except as permitted by law. Third-party brand and device names are used to describe compatibility where applicable and remain the property of their respective owners.
Third-party services & privacy
Our store uses Shopify and may include services from payment providers, delivery companies and other technology partners. Some links may take you to third-party sites with their own terms and privacy practices.
We collect and use personal information in connection with orders, fulfilment and customer support as described in our Privacy Policy. Nothing in these terms changes any privacy rights or obligations under applicable law.
Reviews, messages & feedback
When you submit a review, image or feedback, please ensure it is genuine, lawful and does not disclose another person's private information. You permit us to display the material you voluntarily submit in connection with reviewing and promoting our products, subject to applicable law and any permissions you provide.
We may moderate spam, abuse or unlawful content. Genuine negative feedback is welcome and is not prohibited by these terms. For order-specific issues, we recommend contacting customer care so we can investigate.
Australian Consumer Law & liability
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. If a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund and, where applicable, compensation for reasonably foreseeable loss or damage, depending on the circumstances and the law.
Our change-of-mind conditions, warranty exclusions, statements about device damage and other provisions in these terms operate only to the extent permitted by law. Nothing in these terms excludes, restricts or modifies a right, guarantee, remedy or liability that cannot lawfully be excluded, restricted or modified.
To the extent legally permitted, we are not responsible for loss or damage unrelated to any breach of our obligations or caused solely by misuse, accidents, unauthorised modifications or other circumstances outside our responsibility. Any claim will be considered on its facts.
Updates to terms & applicable law
We may update these Terms & Conditions by publishing a revised version on this website. Changes generally apply prospectively and will not remove contractual or statutory rights that have already arisen. The most recent revision date appears at the top of this page.
These terms are governed by the laws of South Australia and applicable Commonwealth laws of Australia, subject to any mandatory rights that apply in your location. If a provision is found to be unenforceable, the remaining provisions continue to apply to the extent permitted by law.
Before starting formal proceedings over an order, you are welcome to contact us so we have an opportunity to investigate and seek a practical resolution. This does not restrict your legal rights or access to regulatory and dispute-resolution bodies.
Contact OAKTREE CASE
If you have questions about these terms, an order or a product claim, please get in touch with our support team.
Holden Hill SA 5088
Australia