Returns & Exchanges
Return & Refund
At OAKTREE CASE, we want you to love our products as much as we do.
If you are not satisfied with your purchase, you may return them within 15 days of receiving your order for a refund or exchange.
Before you return your purchase, please contact us at support@OAKTREE CASE.com.au and include the following details:
- Order number
- Date of purchase
- Reasons of return
- A photo/video of the products you want to return
We will do our best to solve your problem and contact you with further details.
Please note that we are not responsible for products returned without contacting us.
We only accept returned items when they are:
- Unused and still in its original packaging with the protective stickers on
- In the same condition as when it was received including all accessories, manuals and documentation
Warranty
At OAKTREE CASE, we want you to love our products as much as we do.
We offer you this 12 MONTHS manufacturer’s warranty for all our products from the date of purchase.
Our warranty will cover any defects in materials, manufacture or workmanship under normal use. If you believe you received a product that did not meet OAKTREE CASE’s standards, we are happy to replace your malfunctioning products.
Our warranty strictly does not cover any damage to the product resulting from:
- Accident
- Failure to follow the product instructions
- General wear and tear
- Improper usage of the product
- Unauthorized alteration or modification
OAKTREE CASE has no liability for any damage or destruction to your devices that are contained inside the products.
If you believe you have received a product with defects in functions or materials, please send your claim to support@OAKTREE CASE.com.au
To better help you resolve the problem, please include the following details in the email:
- A photo/video of the defective product
- Order Number
We will do our best to solve your problem and contact you with further details. Please note that we are not responsible for products returned without contacting us.
We want to make better products for you in the future! So please keep your defective product and send it back to us for exchange or refund.
If you purchased OAKTREE CASE products in-store, please bring the defective product back to the original place of purchase for an exchange or refund.
