OakTree Case offers a full one year warranty for all oaktree cases and screen protectors excluding glass screen protectors. This warranty is only valid for cases and screen protectors that are considered defects. A defect is defined as an imperfection or flaw that is produced by a manufacturing error. Defects caused by any other accident, including failure of installation, carelessness by the user, or defects caused by owner's usage, cannot be applied for the above-mentioned warranties
OAKTREE CASE offers a 30 calendar day refund based on your original method of payment.
REQUIREMENTS FOR RETURNS:
- Must include a valid original purchase order number from your purchase through our online store.
- Our Customer Support Team will ask you to provide the reason for your return and you will need to provide your original order number as proof of purchase, including a digital photograph of the defective product. Please have this information available for our swift follow up. You will receive your RMA form with # and instructions for the return via email.
- Returned products must be in their original packaging without any missing contents in 100% re-saleable condition (10% restocking fee will apply on returned orders).
- Returned products not in their original packaging with missing contents are subject to a 15% restocking fee or more. Please note OAKTREE CASE reserves the right to reject the entire return or may choose to impose additional restocking fee against the customer for replacement of any missing components in the package.
- Return shipping is at buyer's cost unless stated otherwise by our support team.
- Customer will be given a Product Refund—shipping & handling fees will NOT be refunded.
*Recommended: We require the customer to provide a tracking number/delivery confirmation on returned packages to ensure your return is received. OAKTREE is not liable for lost or stolen return packages during transit/delivery