30 Day Money Back Refund Policy

Our goal is for you to be completely satisfied with your purchase. If you are not satisfied with your unused, brand new product or if you have received the wrong item, you may request a refund within 30 days of the date of purchase or delivery.

To request a refund, please contact our customer service team at [support@oaktreecase.com.au] with your order number and a description of the issue. We will process the refund as soon as we receive the returned product.

Please note that the product must be returned in its original condition, with all packaging, tags, and accessories intact.

Customer will be responsible for paying the shipping costs for returning the product except in situation that we sent you a wrong item by own error. In this case we will responsible for paying the postage fee and send prepaid shipping label.