FAQ

Ordering

How can I make changes to my OAKTREE CASE order?

Please email us for assistance at support@OAKTREE CASE.com.au.

How do I know if my order was placed successfully?

You should receive a confirmation email in your inbox once you have successfully checked out.

How long will it take for dispatch?

Orders are processed within 24 hours and then dispatched. If the orders are placed over the weekend or on a public holiday they will be dispatched on the next business day.

What are OAKTREE CASE’s shipping time frames?


Please refer to shipping timeframes upon checkout. 

Does OAKTREE CASE accept bulk purchases?

Yes, for bulk purchases and wholesale inquiries please contact support@OAKTREE CASE.com.au

Am I able to stack OAKTREE CASE discount codes?


Yes! You’re able to stack your discounts codes!

 

Payment

What payment methods does OAKTREE CASE accept?

We accept ApplePay, ShopPay, PayPal, Google Pay, AfterPay, Union Pay, Mastercard and Visa.

Am I able to stack discount codes?


Yes! You’re able to stack your discounts codes!

I’m having problems with the payment/checkout process. Help me.

For assistance, please contact us at support@OAKTREE CASE.com.au.

Can I use PayPal to pay for my order to Australia?

Yes, we accept PayPal.

Shipping

How long does OAKTREE CASE take to ship my order?

Orders are processed within 24 hours and then dispatched. If the orders are placed over the weekend or on a public holiday they will be dispatched on the next business day.

How do I track my OAKTREE CASE order?

We will send your tracking details via email once we ship your goodies out, or you can always register an account and come back to check your order status.

Where does OAKTREE CASE ship from?

Our products are shipped from our Adelaide, Australia warehouse.

How much is shipping?

Please refer to shipping rates upon checkout.
 

Does OAKTREE CASE offer express shipping?

Yes we do!

I have not received my order even though the estimated delivery time has passed. What should I do?

Please contact us at suppport@OAKTREE CASE.com.au for help.

 

Returns & Exchanges

I want to return an item. How can I do it?

At OAKTREE CASE, we want you to love our products as much as we do.

If you are not satisfied with your purchase, you may return them within 10 business days of receiving your order for a refund or exchange.

Before you return your purchase, please contact us at support@OAKTREE CASE.com.au and include the following details:

  • Order number
  • Date of purchase
  • Reasons of return
  • A photo/video of the products you want to return

We will do our best to solve your problem and contact you with further details.

Please note that we are not responsible for products returned without contacting us.

We only accept returned items when they are:

  • Unused and still in its original packaging with the protective stickers on
  • In the same condition as when it was received including all accessories, manuals and documentation

 

Are Returns free?

Please note that our refund will not cover the shipping and handling fees for return and exchange.

What is OAKTREE CASE’S return address?

Return address and shipping information will be provided once you have contacted us at support@OAKTREE CASE.com.au

Is it possible to return several orders in one same package?

Before you return your purchase, please contact us at support@OAKTREE CASE.com and include the following details:

  • Order number
  • Date of purchase
  • Reasons of return
  • A photo/video of the products you want to return

We will do our best to solve your problem and contact you with further details.

How do I know if OAKTREE CASE has received my return?

You should receive an email in your inbox from us confirming your return and refund. If you have not heard from us please contact support@OAKTREE CASE.com.au for help.

 

Warranty

How long is the OAKTREE CASE warranty and what does it cover?

At OAKTREE CASE, we want you to love our products as much as we do.

We offer you this 12 MONTHS manufacturer’s warranty for all our products from the date of purchase.

Our warranty will cover any defects in materials, manufacture or workmanship under normal use. If you believe you received a product that did not meet OAKTREE CASE’s standards, we are happy to replace your malfunctioning products.

Our warranty strictly does not cover any damage to the product resulting from:

  • Accident
  • Failure to follow the product instructions
  • General wear and tear
  • Improper usage of the product
  • Unauthorized alteration or modification

OAKTREE CASE has no liability for any damage or destruction to your devices that are contained inside the products.

If you believe you have received a product with defects in functions or materials, please send your claim to support@OAKTREE CASE.com.au

To better help you resolve the problem, please include the following details in the email:

  • A photo/video of the defective product
  • Order Number

We will do our best to solve your problem and contact you with further details. Please note that we are not responsible for products returned without contacting us.

We want to make better products for you in the future! So please keep your defective product and send it back to us for exchange or refund.

If you purchased OAKTREE CASE products in-store, please bring the defective product back to the original place of purchase for an exchange or refund.